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Cylin Teamoperationsdispatch
From WhatsApp chaos to one dispatch board
Most LPG distributors run on group chats and notebooks. Here's what changes when every order, driver, and delivery lives in one place.
Ask a distribution manager how an order moves through their business and you'll usually hear about a WhatsApp group, a couple of phone calls, and a notebook by the phone. It works — until it doesn't.
The hidden cost of "it works"
When orders live in chats, three things quietly break:
- There's no single source of truth. Two people can promise the same driver to two customers.
- There's no visibility. Once a driver leaves, you're blind until they call.
- There's no record. Disputes come down to whose memory wins.
What one board changes
Putting every order on a single dispatch board sounds modest. In practice it changes the whole rhythm of the day:
- Assign a driver and sequence their run in seconds.
- Watch every delivery move on the map with an honest ETA.
- Reconcile payment and proof automatically when the stop is done.
The board doesn't replace your team's judgement — it gives them something solid to act on. That's the difference between reacting to the day and running it.